Completed third year of study in an independent distance education in a program that covers a broad base of skills including: computer programming, networking, business communications, organizational behavior, critical reasoning, and mathematics. Due to the pandemic I was unable to complete the course. Once the pandemic had ended, I pursued and obtained a more focused diploma through Centennial College.

Program Link

Provided front-line technical support in a customer contact center with 400+ staff on site for a variety of campaigns. Duties included, but were not limited to:

• Troubleshooting and service user stations (Windows & MacOS), printers, network equipment, and mobile telecommunication devices.
• Provide friendly and professional support to members at all levels of the organization.
• Re-image and deploy workstations for both on-site and remote staff.
• Work with various teams to develop, deploy, and support new campaigns as needed.
• Work independently, or as a team, to plan and deploy major system updates or network changes.
• Administer user accounts and systems via Active Directory, SCCM, BigFix, and JAMF.
• Track and update requests in a ticketing system.
• Maintain inventories and records using a variety of methods.
• Engage in continuous learning.

Employed as the sole employee of a small independent photo studio specializing in photo restoration, digitization of legacy formats, canvas stretching, dry mounting, and aerial photography.

• Provided friendly and professional customer service. Working with customers to review their needs and select the best option
• Prepare quotes for large jobs.
• Preform photo restoration by scanning damaged prints, negatives, or other mediums.
• Digitize 8mm film, VHS tapes, slides, negatives, or other legacy media to preserve family history.
• Troubleshoot and repair cameras, lights, printers, VCRs, projectors, computers, or other equipment (often without service manuals) to ensure continued operation of the studio.
• Prepare files for large format printing.
• Dry mount prints onto hard board.
• Print and stretch canvases up to 56" square.
• Design and build electronics projects to enhance the studio services.
• Maintain and repair a fleet of aerial photography drones.